Responsible Gaming

Responsible Gaming Pledge

Play'n GO Malta Limited, the operator of dragonmaiden.games, is fully committed to the promotion of responsible gaming practices across all aspects of its operations. It is recognised by the Company that gambling, while intended as a form of entertainment, may present risks of harm to certain individuals. Accordingly, it is the policy of Play'n GO Malta Limited to implement, maintain, and continuously review measures designed to mitigate the potential negative consequences associated with gambling activity.

The Company operates in strict accordance with applicable regulatory requirements and licensing obligations. It is required of all employees and operational systems that the welfare of players be regarded as a matter of paramount importance. Responsible gaming tools are made available to all registered account holders, and their use is actively encouraged where concerns regarding gambling behaviour are identified.

It is affirmed by Play'n GO Malta Limited that gambling services shall not be directed toward, nor made accessible to, minors or other vulnerable persons. The Company reserves the right to take immediate action, including the suspension or closure of accounts, where evidence of harmful or problematic gambling behaviour is identified.

Warning Signs

The following behavioural indicators may be considered as warning signs of problematic gambling. Players are encouraged to assess their own conduct against the criteria listed below. If one or more of the following patterns are identified, it is strongly advised that appropriate assistance be sought without delay.

• Escalating Financial Expenditure: A pattern of increasing monetary deposits or wagers is observed, particularly where such expenditure exceeds the individual's stated or apparent financial means.
• Inability to Cease Gambling Activity: Repeated unsuccessful attempts are made to reduce, limit, or discontinue gambling participation, despite a stated intention to do so.
• Preoccupation with Gambling: Disproportionate amounts of time are devoted to thinking about gambling activities, including planning future sessions or devising strategies to recover losses.
• Gambling as a Mechanism for Emotional Relief: Gambling activity is undertaken primarily as a response to stress, anxiety, depression, or other adverse emotional states, rather than as a recreational pursuit.
• Concealment of Gambling Behaviour: Efforts are made to hide or misrepresent the extent of gambling activity from family members, friends, or other persons of significance.
• Continued Participation Despite Adverse Consequences: Gambling activity is sustained notwithstanding the occurrence of significant negative outcomes, including financial loss, relationship deterioration, or impaired occupational performance.

Self-Ban Options

Play'n GO Malta Limited provides registered account holders with access to voluntary self-exclusion mechanisms. These tools are designed to assist players in restricting their own access to gambling services for defined or indefinite periods. Self-exclusion is treated as a formal account management procedure and is implemented in accordance with regulatory requirements.

The following self-exclusion options are made available to players:

• Temporary Self-Exclusion: A player may request the suspension of their account for a specified period. During the period of exclusion, access to all gambling services provided through dragonmaiden.games shall be restricted. This option may be selected for durations of twenty-four hours, one week, one month, three months, or six months, as determined by the account holder.
• Permanent Self-Exclusion: A player may submit a request for the permanent closure of their account. Upon the confirmation of a permanent self-exclusion request, the account shall be closed and shall not be reopened. Any pending balances shall be processed and returned to the account holder in accordance with applicable withdrawal procedures.
• Cool-Off Period: A short-term account restriction facility is available to players who wish to pause gambling activity without committing to a full self-exclusion period. Cool-off periods may be applied for durations of between twenty-four hours and thirty days.

Self-exclusion requests may be submitted by contacting the Customer Support team directly. Once a self-exclusion has been applied, it shall not be reversed prior to the expiration of the selected period. Players who have activated self-exclusion are advised not to attempt to register new accounts during the exclusion period, as such conduct may constitute a breach of the operator's terms and conditions.

Control Options

In addition to self-exclusion facilities, a range of financial and temporal limitation mechanisms is made available to account holders. These tools are provided to assist players in maintaining control over their gambling activity and are accessible through the account management interface or upon request from the Customer Support team.

The following limitation options are available:

• Deposit Limits: Account holders may establish maximum deposit thresholds applicable on a daily, weekly, or monthly basis. Once a deposit limit has been set, it shall take effect immediately. Any request to increase an existing deposit limit shall be subject to a mandatory cooling-off period before the revised limit becomes operative.
• Loss Limits: Players may define the maximum amount of funds that may be lost within a specified time period. Upon the attainment of the defined loss threshold, further gambling activity shall be suspended for the remainder of the applicable period.
• Wager Limits: A maximum staking limit per individual bet or game round may be configured by the account holder. This restriction is applied across all gaming products accessible through the platform.
• Session Time Limits: Players may establish a maximum duration for individual gambling sessions. Upon the expiration of the defined session period, the player shall be automatically logged out of the platform and shall receive a notification to that effect.
• Reality Check Notifications: Periodic notifications may be configured to remind players of the duration of their active session. These alerts are displayed at user-defined intervals and are intended to promote awareness of the time spent engaged in gambling activity.
• Account Spending Limits: A combined financial ceiling may be applied to restrict total account expenditure across all products over a given time period, providing a consolidated limitation mechanism for players who prefer a singular approach to financial management.

All reduction requests in respect of the above limitations shall take effect without delay. Requests to increase existing limits shall be subject to review and shall not become effective immediately, in accordance with applicable regulatory obligations.

Help & Assistance

Play'n GO Malta Limited acknowledges that some individuals may require professional support in addressing gambling-related difficulties. It is strongly encouraged that players who identify with any of the warning signs described herein, or who have concerns regarding their gambling behaviour, seek assistance from a qualified professional or recognised support organisation.

A range of professional support services is available to individuals experiencing difficulties associated with gambling. These services operate independently of Play'n GO Malta Limited and provide confidential assistance to affected individuals and their families. Support may include individual counselling, group therapy, financial advisory services, and crisis intervention programmes. Access to such services is provided free of charge in many jurisdictions.

Players are advised to consult their national or regional health authority, or to contact a licensed gambling support helpline, for information regarding the services available in their area. Details of relevant support organisations may be obtained upon request from the Customer Support team.

It is noted that the Customer Support team of Play'n GO Malta Limited is trained to assist players in accessing responsible gaming tools and to provide referrals to appropriate support services where required. Players are encouraged to make contact without hesitation if concerns regarding gambling behaviour arise.

Get in Touch

Responsible gaming inquiries, requests for account limitations, self-exclusion applications, and any matters relating to player protection may be directed to the designated responsible gaming contact at Play'n GO Malta Limited. All communications received in respect of responsible gaming matters shall be treated as confidential and shall be handled in accordance with the Company's data protection obligations.

Responsible Gaming Contact: [email protected]

Players are advised that responses to responsible gaming inquiries shall be provided within a reasonable timeframe. Where an immediate account restriction is required, players are encouraged to utilise the self-limitation tools available within the account management interface while awaiting a formal response from the support team.